Terms of Service
Read the terms that govern use of Smart English Prep, its English practice features, AI feedback and credit-based services.
Accounts and service access
The terms cover eligibility, account registration and personal access to online English practice, educational content, AI-estimated feedback and support purchased with practice credits.
Payments, credits and refunds
Purchased credits are personal and non-transferable. Refunds are limited to technical failures or non-delivery of purchased credits; used credits, changes of preference and expected AI-generated outcomes are not refundable except where mandatory consumer law requires otherwise.
AI feedback and acceptable use
AI-generated scoring and feedback are preparation guidance and may be imperfect. They are not official test results. Users must follow the conduct, intellectual-property and security rules set out in the complete terms.
Explore Smart English Prep
- English practice home
- Practice plans and free credits
- English preparation guides
- Academic Writing Task 1 sample
- Academic Writing Task 2 opinion essay sample
- Speaking Part 2 sample response
- English test band score guide
- Common academic writing mistakes
- Speaking band 7 strategies
- Reading time-management guide
- Listening note-taking guide
- Practice support and FAQs
- Referral programme and partnerships
- Privacy policy
- Terms of service
- Cookie policy
- GDPR compliance